10. Payment of refunds

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10.1

Request for tuition fee refunds must be made on an International Refund (IR) Form, with appropriate supporting documentation and submitted to Student Business Services. The IR Form can be downloaded from the web.

10.2

A refund can only be paid if QUT has received the money and it has been entered into its accounts, and all debts to QUT have been paid.

10.3

Refunds are normally paid in Australian dollars, and can be refunded offshore by telegraphic transfer, or transferred to another Australian education institution. Students requesting funds to be transferred to another Australian institution, must include full bank details for that institution.

10.4

English language students who have approved transfers to other institutions will incur a standard charge of 20% of the total amount of tuition fees held on behalf of the student.

10.5

Refund payments will be made within 28 days of submitting the completed IR Form and all required supporting documentation. If QUT is unable to provide the accepted course of study, or withdraws the offer of a place, a refund will be made within 2 weeks of that notification.

10.6

All refunds will be made payable to the student, except formally approved sponsored students. All refunds for sponsored students will be paid to the sponsoring body and not individually to the student.

10.7

Students who have paid extra fees may keep the credit balance in their account to offset tuition fees payable for the next teaching period.

10.8

English language students with package offers who meet the English language entry score for their principal course at QUT but who have paid for more English language teaching periods, can have that extra payment transferred to their principal course.

10.9

Requests for refunds of Overseas Student Health Cover (OSHC) must be made directly to the student’s OSHC provider.