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11.1
If a student is dissatisfied with the outcome of a refund request, a written appeal can be made to the Director, Student Business Services, or if an English Language student, to the Director of Studies, English Language Programs.
11.2
If you are not satisfied with any decision made by QUT, or if you have any complaints about the services provided by staff of QUT, the University has a grievance resolution policy. Details can be accessed through the web based QUT Manual of Policy and Procedures. If you continue to be unhappy with these processes, you can use an external agency, such as the Queensland Ombudsman, to obtain an independent assessment.
11.3
In the event of a disputed refund amount, students have the right to pursue other legal remedies. QUT’s student grievance procedure does not remove their right to take further action under Australia’s consumer protection laws (ESOS Act 2000-Sections 27-32, National Code sections 43-441).
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