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	Grievance procedures
Study costs Details Fee schedule Calculate your study costs Paying fees Financial penalties Higher Education Loan Program Pre-2008/Pre-2005 conditions   Am I pre-2008/2005/1997?   Am I eligible for transitional arrangements?   Definitions   Examples   Grievances Double degree students Loans/financial advice Student load	[Print-friendly version] What do I do if I have been told I am not eligible but believe I have sufficient evidence? The initial step is to seek informal resolution of the issue with the person who advised you of the decision. Or you may seek to resolve the matter under the grievance resolution procedures for students by initiating a request in writing to Director, Student Business Services.