Applying for a review of refund decision

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If you withdraw from your studies after the census date or you have not successfully completed the requirements for the unit of study and where you can demonstrate that special circumstances exist, you must apply in writing for a re-credit, remission or refund whichever is relevant. For more information on this application process, go to Refunds for units withdrawn after the census date.

Your application will initially be considered by the Manager, Student Fee Management. You will be notified in writing of the decision of the University and the reasons for the decision normally within 20 working days of the University receiving the application. You will be advised at the time of receipt of application if there are likely to be any delays with the processing of your application.

If you are not satisfied with the decision you may apply to the Director, Student Business Services (SBS) for a review of that decision.

Review Process

1. An application for review must:

• be made within 28 days from the date you received notice of the University's decision and
• outline your reasons for seeking the review.

2. The Director, SBS, will acknowledge receipt of your application in writing and inform you that a decision will be provided to you within forty-five (45) days of receiving the application

3. In reviewing the decision, the Director will consider all relevant documentation including:

• your initial application for a re-credit, remission or refund;
• the requirements of the Higher Education Support Act 2003 and Student Learning Entitlement Guidelines for satisfying special circumstances making it impracticable for the person to complete the requirements for the unit of study; and
• any further information outlined in your application for review.

4. Following consideration of your application, the Director will decide to:

• confirm the decision of the University; or
• vary the decision; or
• set the decision aside and make a new decision.

5. The decision of the Director takes effect on the date specified in the decision, or if a date is not specified, on the date the decision was made by the Director.

6. Following receipt of the decision of the Director if you remain unsatisfied with the outcome you have the right to apply to the Administrative Appeals Tribunal for a review of the University's decision.